SUNA

Delete account

How to delete your SUNA account and all data that belongs to it. This applies to the website suna.solar and the Android app “SUNA: Solarstrom im Blick”, both use the same account.

How it works

  1. Sign in at suna.solar.

  2. Under My account, open the “Account” tile.

  3. Tap “Delete account”, enter your password to confirm and choose “Delete account permanently”.

Sign in

What is deleted right away

  • your account with e-mail address, name, password and two-factor sign-in
  • all sign-ins, also in the app
  • your online systems with the access data for the manufacturer and all readings
  • your tester details
  • for licenses, the delivery address and the reported systems (name, driver, version). The license itself stays revoked without any link to you, so a code cannot be used a second time.

What stays for a while

  • Entries in the security log with IP address and account number: requests 7 days, security events 30 days, then they are deleted automatically.
  • The log of our mail server (sender, recipient, time) is deleted after about five weeks.
  • E-mails you sent us are deleted as soon as they are no longer needed. Legal retention duties, for example for invoices, remain unaffected.

Data on your devices

The app stores your sign-in and the last loaded values only on your phone. Android deletes them when you uninstall the app.

SUNA Home on your own computer has its own data that is never stored with us. You remove it there with this command:

sudo suna entfernen

No access anymore?

Forgot your password? Set a new one via “Forgot password” and then delete the account yourself. Forgot password

If you cannot get into your account at all, write to hallo@suna.solar from your account address. We will delete it for you and confirm it. hallo@suna.solar